Order History

To check your order history and/or status you must be a registered shopper and be signed in at the time of previous and/or current purchase(s) to enable our site to keep your order history.

Instructions to check your order history and status:

1. Click "SIGN IN" at the top menu on the right side.
2. Enter the e-mail address you registered with and your password. Click the "Sign In" button on the bottom right of the page. If you forgot your password, then at the bottom of that screen is a "Forgot Password" link to assist you. Click that link and once you retrieve your password then perform this step.
3. Once you are signed in, click "My Account" in the top red menu to open the My Account page.
4. On the My Account page, under the My Account Options title, click "View Order History".

If you require additional assistance please contact us.

Returns

Returns of unopened and unadulterated products are eligible. Actual shipping charges and/or handling fees are non-refundable. Orders may be subject to a restocking fee. We're sorry, returns sent via collect freight cannot be accepted.

To return an eligible product send the product, using a tracking and signature service, prepaid freight, to:

Product Returns
Rawhide Distributors, Inc.
745 Birginal Dr Ste B
Bensenville, IL 60106

To return a product that is defective, that you did not order, or that we sent you in error:

1. Send us an e-mail, or use the Contact link at the top of the page, and describe the situation.
2. Wait for us to reply to you with a Return Merchandise Authorization Number (RMA) within 48-72 hours.
3. Tape the box securely for shipping and leave in the designated area for the courier to pickup.

Guarantee

All of our products come with a money-back guarantee. We guarantee our products to be free from defects for 30 days after the purchase.

If you wish to return a product please feel free to do so using our return instructions.

If you find your product is defective, or if you want to return product that arrived in error, or if a product arrives which you did not order then please contact us for a Return Merchandise Authorization.

Discounts

• Competitor Pricing: If you buy from a competitor for a lower price e-mail us a copy of the invoice for a price match and a 10% discount on your next purchase from us.  Must be similar quality, other restrictions apply.
• Refer a Friend 10% Off: When you refer a friend, tell them to put your name and e-mail address in the Delivery Instructions / Comments Box on the payment page at the time they complete their purchase.  We will send you a coupon code for 10% off your next order.  Limit 1 refer a friend promotion per friend-match.  Other restrictions apply.
• 10% off Monthly Repeat Orders, 5% off Bi-Monthly Repeat Orders. Monthly orders can be started by selecting a frequency in the drop down Auto-Repeat selector on the product page.  You may also change any previous regular order to a repeating order by hovering your mouse over "Repeat Orders" in the red menu bar above and click "Upgrade Order".  When the new page loads complete the top section, then scroll down to complete the "Upgrade/Downgrade/Cancel/Restart" section and choose the repeat option you prefer from the drop down menu.   Scroll to the bottom of the page, add any comments if you like, then enter the code provided and click the Submit button.  Your most recent order will be upgraded to a repeat order with the discount.  For more details click the "Repeat Orders" link in the red menu bar above.
• Bulk Purchase / Wholesale Purchase Program: Each product has bulk buy discounts directly on the product's page.  As you buy higher quantities of the product the product price decreases for that bulk purchase.  The highest quantity discount specific to each product is our wholesale price.  The quantity discount is automatically applied when the product is put into the shopping cart. Go to the storefront to buy in bulk.
• Not-for-profit Organizations: We support not-for-profit organizations by way of mutual commitment.  Instruct your members to put your not-for-profit organization name and organization contact information in the Delivery Instructions / Comments Box on the payment page at the time they complete their purchase.  We will record each purchase and reciprocate accordingly.  To increase awareness, and mutual benefit, promotional materials are available to you at no charge.  Contact us with your details to obtain promotional materials.
• More discounts are announced regularly on our Facebook page, and through our newsletter.  Be sure to click the previous link(s) to like us or subscribe to our newsletter to be notified of new discounts.

  Go to the storefront.

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Shipping

Standard Shipping Includes (when available):

1. Same or next day processing,
2. Carrier of our choice,
3. 48 states only,
4. Cannot deliver to a PO Box,
5. 3-8 day delivery.

1. Same day processing,
2. Shipping to your home, business or a PO Box,
3. 2-3 day delivery.

1. Same day processing,
2. Shipping to your home or business only,
3. Approximately 1-5 day delivery.  Weather and seasonal (holiday) delays may extend the delivery time.
4. A FedEx truck may deliver the order to your home or business, or FedEx may deliver your order to your local post office and your mail carrier may make the final delivery to your home or business.

Signature Service Request:

When the carrier delivers the package to a residential location they leave the box by the front door and do not require a signature. If your residence is located in an area that this may be undesirable you may:

• Indicate in the shipping instructions box found during the check-out process that Signature Service is Requested.
• e-mail us indicating that Signature Service is Requested.
• Rawhide Distributors cannot be held responsible for packages that have been confirmed as delivered to your address by the courier delivery scan but not received by you due to the package being removed by an unauthorized party.  If you have any concerns, please be sure to provide a delivery address where someone will be available to receive and sign for the package at the time of delivery.

Shipping charges are quoted by e-mail:

• when delivered to any location outside the continental US.
• for special orders.

Reduced rate, discounted and $0 shipping apply:

• when shipped under the buyers account with the carrier.
• when a promotional coupon code is used that discounts shipping. (Promotion times vary and are not always available.)

To use your own carrier:

In the shipping instructions box found on the last page of check-out indicate you want to use your own carrier. Then:

• Advise your preferred carrier's name and account number the order should be shipped with.
• We will credit any shipping amount on the order.
• We will modify your order to ship with your carrier under your account.

Delivery time:

FedEx Estimated Transit Time Map:

Instructions to add multiple addresses to address drop down selector:

1. Click "SIGN IN" at the top menu on the right side.
2. Enter the e-mail address you registered with and your password. Click the "Sign In" button on the bottom right of the page. If you forgot your password, then at the bottom of that screen is a "Forgot Password" link to assist you. Click that link and once you retrieve your password then perform this step.
3. Once you are signed in, click "My Account" in the top red menu to open the My Account page.
4. On the My Account page, click the "Add Profile" button below any existing profiles listed.
5. The "NickName" will be what is listed in the drop down selector that you'll click on during check-out. For example, you may type "Work", and then complete the fields below with your work name and address.
6. Click the black "Save" button.
7. Repeat processes 4-6 for each address you may use in the future.

To Change a NickName and/or an Address:

1. Follow the instructions numbered 1, 2 and 3 above.
2. In the "Account Profiles" list, click the name you wish to change.
3. In the NickName field, change the name to what you prefer, and/or, update your address in the fields below.
4. Click the black "Save" button on the bottom right of the page.

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Packing / Bagging

You are given an opportunity to be environmentally conscious (save the planet) by choosing loose packing. Your products are put into the box neatly, but loosely.

If you choose plastic bagged then depending on the item(s) size(s) they will be bagged similarly to retail packing. We use 14" or 9" (depending on the product) wide bags and load one row of product into each bag. The bag is then sealed with a heat sealer. There is a small fee per item to bag the product. The fee is indicated on the drop down selector and varies in amount per product.